CLIENT SERVICE

By contacting Client Service, you agree that your data will be transferred outside your country/region.

Call us at + 604 801 6200

(Mon-Sat from 10:00am to 8:00pm PST)

FREQUENTLY ASKED QUESTION

To make purchases on Ferruccio Milanesi Store, it is not necessary to register. However, we suggest you create an account to access exclusive areas and services dedicated to our customers. Item search To browse our catalog, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use our filters or the website’s internal search. Product information You will find all available sizes and colors, a description, and the composition of the item on each product page. Click on the product image to zoom in and see all of the details. How to order – from the item page, select the desired size of the product – add the product to your Shopping Bag – once you have finished shopping, click on Shopping Bag – choose a shipping method and a payment method – enter your shipping details and on the following page, your payment details – check that the information you entered is correct and click “Buy.” Within several minutes, you will receive a confirmation e-mail with the details of your order. From this moment on, our warehouse will take care of everything, and as soon as the order ships, we will notify you with a confirmation e-mail.
You can return any item purchased on Ferruccio Milanesi Online Store within 10 of the delivery date. Here's how: * Fill out the return form. * Please make sure the merchandise you are going to return is in its original condition, tags and packaging included. * pack the items in the order box (or any rigid carton box, use our delivery box if possible), and stick the pre-paid courier label over the prior delivery information. Using the provided label will guarantee a refund in Italy's or Canada's event of theft or loss during delivery to our warehouse. * Please contact UPS (www.ups.com or www.dhl.com) to arrange the pick-up of your package wherever you wish. All returns must be shipped back from the same country they were purchased. If your return does not meet the conditions listed above, the package will be sent back to you, and no refund will be issued.
Due to recent events, we kindly ask you to please defer the return of your purchases. We have decided to prolong the returns period to 45 days for all orders made between the 25th of February and 25th of May 2020 to give you more time to determine if you want to keep or return your purchases. Standard conditions of return will apply to orders made after the 25th of May.
Yes, you can use the same right size, but you need to request a new shipping label based on the current package weight. You can find more information about our return procedures on the Return Policy page.
Yes, but the best way to exchange a product is to return it and make a new order.
If you lost the pre-addressed return label, just contact us and request a new return label. Or if you want to use your own shipping company, please add a copy of your purchase and order number within you return items and send them to this address: FASHION HUB INC. 127-1951 Glen Drive Vancouver, BC, V6A 4J6 Canada
We are glad you decided to keep your purchase. You don’t have to do anything, and there is no need to contact us.
You can use a different courier than the one that delivered the package. Please send the return to the following address: FASHION HUB INC. 127-1951 Glen Drive Vancouver, BC, V6A 4J6) Canada If you do not use our return label, Ferruccio Milanesi Online Store is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. Additionally, if you paid shipping fees for your order, we will reimburse you the equivalent of our Standard delivery fee. If you decided to do not use our return label, Ferruccio Milanesi Online Store is not responsible for any theft or loss during transport. Therefore, we suggest you choose a trackable shipping service and make sure the products be insured adequately. Additionally, if you paid shipping fees for your order, we will reimburse you the equivalent of Standard delivery.
The Client Service is open Monday to Saturday from 9 AM to 6:30 PM (PST) excluding major holidays.
The size shown on the item's label is indicated on every Product Page and converted into your Countries corresponding size in 'SIZE CHART", all different sizes in one system.
Create an account to access exclusive areas and services dedicated to our customers: * Wish List *My Order * Fast Checkout When you register, Ferruccio Milanesi Online Store recognizes the country in which you are located and automatically associates it to your account, which will be active only on that Countries version of the site.
Subscribe to our Newsletter, and you can be among the first to discover the latest news from Ferruccio Milanesi on and offline store and access promotions reserved exclusively for our customers.
If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every newsletter. We ask you to consider that you may still receive several more communications before your request fulfilled.
When you register, Ferruccio Milanesi Online Store recognizes the country in which you are located and automatically associates it to your account, which will be active only for that Country version of the site. If My Account does not recognize your e-mail address or password, verify that you are navigating the version of the site on which you registered the account. If you forgot your password, click the “Forgot your password?” link on the Login page and follow the procedure to change it. Using filters like a VPN may create this kind of issue. For further assistance, contact us: we are happy to assist you.
If you would like to cancel your " Account", please contact us.
Purchasing on Ferruccio Milanesi Online Store is reserved for end consumers. The 12% GST & PST tax will apply for all products sold in Canada, and International buyers will pay custom and duty in their own country. For each order, the Ferruccio Milanesi Online Store invoice, the document will be sent as an attachment within the shipping confirmation e-mail. Please note: once the order has been confirmed, there is no way to modify the details you have entered, and it is not possible to issue a new invoice.
The amount paid is lower when, during the order dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the items that were effectively shipped.
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card, and the availability of funds. The credit card will not be charged at this time: the actual payment occurs when the order dispatched, at which point you will receive a notification e-mail.
Ferruccio Milanesi Online Store accepts the following payment methods: Credit Card: Visa, MasterCard, and American Express; Visa Electron; pre-paid credit cards, debit cards, and Paypal. The total will be charged to your card when the order is shipped. PayPal: easily shop online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a new PayPal account, visit the website paypal.com.
On Ferruccio Milanesi Online store, every purchase is made with maximum security with certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar. To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction, and for more excellent protection, they may contact you for further details before confirming the order.
Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer. Need further assistance? Contact us and we will be happy to assist you.
If your order has not been delivered within the estimated period, we suggest that you: * check the order status: in the My Order section for registered users; or by entering the Order Number from the confirmation e-mail in the Track your Order page * check that the address indicated for the delivery is correct * In the case of a missed delivery, contact the DHL (www.dhl.com). For further assistance, contact us: we are happy to assist you.
We ship all orders from our warehouses from Vancouver Canada and Naples Italy, depending on the type of the products and our inventory.
At this time, we are unable to ship orders to General Delivery, P.O. Boxes and Poste Restante. Requests made to any of these addresses will not be processed. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address automatically will be canceled. Please select the correct country site for your order from the link in the corner of every page.
You can find detailed shipping times and costs on every product page and at checkout. Deliveries are made during office hours from Monday to Friday with the exception of holidays. The courier will make 3 delivery attempts; after the third attempt, the order will return to our warehouse. All orders are processed automatically and we are therefore unable to modify shipping and delivery times.
It is not possible to choose a specific date and hour. You can try to contact the UPS (www.dhl.com) directly to organize a possible delivery date.
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via e-mail and in the Track your Order page. If you are a registered user, you can find all information related to the order in your My Account.
You can check your refund status on the Check your Refund page.
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
We usually accept returns within three business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail. The time needed to process your refund may vary based on the payment method used: Credit Card: our bank will reimburse you within seven business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit to your account depends on the Credit Card provider. PayPal: You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation e-mail. Cash on Delivery: Your refund will be issued through wire transfer to a bank account that should be indicated in the Return Form. You will see the refund in your account within ten business days of the Return Acceptance Confirmation e-mail.
Ferruccio Milanesi offers Aftersales assistance and repair services for products purchased in flagship stores, as well as in the official Ferruccio Milanesi Online Store.www.ferrucciomilanesi.com For products purchased on www.ferrucciomilanesi.com, we kindly ask you to Contact Us, sending a clear photo of the item and a full description of the issue. Our team will be more than happy to provide you with additional information and assist you with your query. For products purchased in Ferruccio Milanesi showrooms, we invite you to contact the nearest showroom at your convenience for further assistance. As an alternative, you can Contact Us, sending a clear photo of the item and a full description.
We operate according to the guidelines of the World Health Organisation, CDC, and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.
According to recent government guidelines, and for the health of our community, we have decided to reduce the volume of the delivery services temporarily. Please anticipate that it may cause some delays in the shipment of your order. However, you can continue to shop. follow the next steps: * Add items to your Shopping Bag and proceed to checkout as usual * Your card will be charged 3-5 days after you place an order * We will send your purchase as soon as possible. Also, you will receive an email once it shipped out from our warehouse * If you change your mind, you can cancel your order at any time before your order shipped by contacting us. We have also extended our return period to 30 days for all orders placed starting from the 5th of March, 2020, so you will have more time if you want to keep or return your purchase.
In line with recent government guidelines, and for the health of our community, we have taken the decision to temporarily reduce delivery services. Please anticipate that there will be delays in the shipment of your order. You will receive an email as soon as your order has been shipped. If you’d like to cancel your order, you can do so at any time before your order is shipped, contact our Customer Care.
You can request to cancel your order at any time before your order is shipped, by contacting our Customer Care. Your credit card will be charged 3-5 days after the order has been placed. If you cancel your order before this time, you may see a pending charge on your card known as a ‘pre-authorization’ which should disappear within 10 working days. If you request to cancel your order after 5 days, we will issue a full refund to the card used for purchase.